What Do You Need Help With?

One of your bikes has been damaged. What can I do?

Let us know by filling out the form below. Try to include the bike number (starts with 8100 and can be found between the handlebars, or on the lock) as well as the exact location. We’ll get our field team to go pick it up. Thanks!

One of your bikes has been left in the wrong place. What can I do?

Sorry about this! We encourage our users to park responsibly but they don’t always do so 😥 If you fill out the form below with the bike number (starts with 8100) and the exact address, we’ll get our field operators get it sorted.

Someone is keeping your bike in their private property. What can I do?

Oh no! That definitely shouldn’t be happening. If you let us know the exact address of the bike by filling out the form below, we’ll get our field operators to go check it out.

I scanned a bike but it said it is offline/occupied. What can I do?

If a bike is “Offline”, it might be temporarily unusable and waiting for our field operations team to fix. If you let us know the details by filling out this form, we’ll be able to sort it out faster.

If a bike is “Occupied”, it meant the last user may have not locked it properly. If you fill out this form or give us a call, we’ll get reset the bike and you’ll be able to use it.

Try restarting the app if the bicycle won’t unlock. If the issue persists, please contact us.

Can I rent multiple Onzo bikes on one account?

You can only rent out one Onzo bike at a time.

How do I lock my Onzo bike?

To lock a bike, pull down the lever on the lock above the back wheel until it clicks into place. If you have a helmet, put the strap in the lock as well so it stays in place. You should hear a beeping sound when it successfully locks.

Need More Help? Let us know what happened below

Try to give us as much information as you can!

Your Name (required)

Your Email (required)

Mobile Number (required)

Bike Number

Bike Location (required)


Emotional State

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