If you think you have been overcharged, fill out the form below. Try to include the number of the bike which overcharged you, as well as the date of the journey. We’ll get our service team to sort it out.
What Do You Need Help With?
Sorry about this. Fill out the form below – make sure to include the bike number. We’ll get our service team to sort it out!
Don’t worry! If you fill out the form below (make sure to include the bike number), we’ll get our customer service team to sort it out.
If you have unlocked a bike a negative balance will not affect your current ride. However, you will not be able to scan for your next ride and your deposit fee will not be refunded until you have topped up your account and paid off the negative balance.
You can only rent out one Onzo bike at a time.
The deposit is a $9.90 bond that must be in your account in order to use our bikes.
Your balance is where actual bike journeys are charged to.
You need money in both to be able to use an Onzo bike.
Sorry about that! Could you please fill out the form below and we’ll sort it out for you. Please note that iOS 10 users will need to upgrade to a later version of iOS to use Onzo.
- Check that your mobile number does not include a zero before it e.g 21 111 111 instead of 021 111 111
- Check that your mobile data is turned on (the SMS cannot be sent through wifi)
- Did you press “Send” more than once. If so, wait ten minutes before trying again as our servers can get overloaded
- If an SMS still hasn’t sent, fill out the form below and our customer service team will sort it out.
Yep, a smartphone with either iOS or Android (at least version 4.4.4.) is needed to use the Onzo App.
Need More Help? Let us know below
Try to give us as much information as you can!